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Service Principle
Service Principle
The service system is an important part of the quality management system, and our company has passed the IS09001-2015 quality management system certification. Under the condition that users strictly follow the user manual and operate normally, within one year from the date of purchase (based on the vehicle's factory registration card), any quality problems such as product parts damage caused by design, manufacturing, or assembly reasons shall be promptly reported in writing to our after-sales service department. After confirmation by the after-sales service department, we will implement the three guarantee service. The specific services are as follows:
Three Guarantee Service
The product quality during the three guarantee service period is mainly covered by warranty repair, and the repair cost is completely free (excluding vulnerable parts and electrical parts).
Lifetime Warranty
Lifetime warranty. For products that exceed the warranty period and require replacement parts, only the relevant cost fee will be charged.
Free Operator Training
(1) Our factory arranges senior engineers to provide on-site guidance, learn theory and practical operations;
(2) Master the basic theory, performance, and functions of specialized vehicles;
(3) Proficient in operating according to the program;
The product quality during the three guarantee service period is mainly covered by warranty repair, and the repair cost is completely free (excluding vulnerable parts and electrical parts).